Personal data of Ticketmaster customers may have been exposed

Author Lucia Bellapianta - 3.7.2024

Ticketmaster are sending out emails to their North American customers, who were hacked in late may. The hacking group ShinyHunters had claimed to have hacked Ticketmaster, stealing personal details from more than 500 million customers. In the emails that Ticketmaster are sending out now, they tell their customers that their data may have been “exposed” and sold on the dark web. The personal data includes email, phone number, payment card information, such as encrypted credit or debit card numbers and expiration dates. Login details to the Ticketmaster accounts have not been exposed, but Ticketmaster offers to their hacked customers a “free 12-month identity monitoring service” with TransUnion, a company who offers online identity protection.

Ticketmaster tells their customers:

“We have been working with industry-leading cybersecurity experts, the relevant authorities, including law enforcement, as well as credit card companies and banks. No further unauthorised activity has been seen in the cloud database since we began our investigation. […] There is nothing you need to do. However, exposure of personal information can, in some cases, increase the risk of identity theft or fraud, so it’s always a good idea to monitor your bank accounts. If you notice any suspicious activity, contact your bank and/or credit card companies.”